In September 2015,
Wells Fargo agreed to pay a $185 million fine and return $5 million in fees
wrongly charged to customers. Beyond the fines, Wells Fargo has fired at least
5,300 employees for unsuitable sales behavior. This problem focused on the
high-pressure sales environment that caused employees to create as many as two
million fake accounts. Wells Fargo made a lot of mistakes including not
publicly confessing the problem soon enough and not having enough controls to
find the fake accounts. But the remarkable aspect of this problem is that so
many employees were engaged in this wrong action on a immense scale.

Therefore, the question that must be asked is “What is the
relationship between motivational approaches and employee’s productivity?”

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